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Title
Text copied to clipboard!Hotel Service Staff
Description
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We are looking for a skilled Hotel Service Staff member who can provide excellent service to guests. This role involves welcoming guests, addressing their needs, and providing information about various hotel services. Patience, courtesy, and quick problem-solving skills are essential for working in a hotel environment. The Hotel Service Staff must ensure a comfortable environment for guests and adhere to hotel policies. Communication skills, teamwork attitude, and flexibility in different situations are required for this position.
Responsibilities
Text copied to clipboard!- Welcoming guests and completing check-in procedures.
- Providing services according to guests' needs.
- Providing information about hotel facilities and services.
- Quickly resolving guest complaints and issues.
- Adhering to hotel policies and informing guests accordingly.
- Improving the hotel environment through teamwork.
- Ensuring room cleanliness and hygiene.
- Ensuring guest safety and comfort.
Requirements
Text copied to clipboard!- Prior experience in a related field is preferred.
- Excellent communication skills.
- Ability to solve problems quickly.
- Teamwork attitude.
- Courtesy and patience.
- Proficiency in Bengali and English.
- Basic computer knowledge.
- Punctuality.
Potential interview questions
Text copied to clipboard!- How do you communicate with guests?
- How would you handle a guest complaint?
- What is your experience in teamwork?
- How do you work under pressure?
- What is the importance of adhering to hotel policies?
- How would you ensure a comfortable environment for guests?
